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Frequently Asked Questions

Everything you need to know about AI Content Vault. Can't find your answer?Contact our support team.

Getting Started

What is AI Content Vault?

AI Content Vault is an AI-powered content generation platform that helps businesses and creators produce high-quality blog posts, social media content, marketing copy, and AI-generated images using advanced AI technology (Anthropic Claude and DALL-E 3).

Do I need a credit card for the free trial?

No! You can sign up and start using AI Content Vault without providing any payment information. No credit card required.

How long is the free trial?

New users get 7 days to explore all features with the Starter tier, which includes 10 content pieces per month.

What happens after my trial ends?

After your trial, you can choose to subscribe to continue using the service, or your account will revert to a limited free tier. You won't be charged unless you explicitly upgrade.

Pricing & Billing

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe.

Can I change my plan anytime?

Yes! You can upgrade or downgrade your plan at any time from your dashboard. Upgrades take effect immediately, while downgrades apply at your next billing cycle.

What's your refund policy?

We offer a 30-day money-back guarantee on all subscriptions. If you're not satisfied, contact support@aicontentvault.com within 30 days for a full refund.

Do unused content pieces roll over to the next month?

No, content limits reset at the beginning of each billing cycle. Enterprise customers can discuss custom arrangements.

Can I cancel anytime?

Absolutely! You can cancel your subscription at any time from your account settings. You'll retain access until the end of your billing period.

Content Generation

What types of content can I generate?

You can generate: SEO-optimized blog posts, social media captions (Instagram, Twitter, LinkedIn), email newsletters, marketing copy (ads, landing pages), and AI-generated images using DALL-E 3.

How long does it take to generate content?

Most text content generates in 10-30 seconds. AI images take 30-60 seconds depending on complexity.

Can I edit the generated content?

Yes! All content is editable. You can copy it to your preferred editor or download it as markdown or plain text. We recommend reviewing and customizing all AI-generated content before publishing.

How accurate is the AI content?

Our AI (Claude by Anthropic) produces highly coherent and contextually relevant content. However, AI can occasionally make mistakes or include outdated information, so we always recommend human review before publication.

Can I specify my brand voice and style?

Yes! In your settings, you can configure your industry, default tone, brand guidelines, target audience, and preferred keywords to ensure consistent, on-brand content.

What languages are supported?

Currently, we primarily support English. Additional language support is planned for future releases.

Account & Features

Can multiple people use one account?

Each account is intended for individual use. Enterprise plans include multi-user collaboration features. Contact us for team pricing.

How do I export my data?

You can export all your data (content, profile info, usage history) from Settings → Privacy & Data. You'll receive a downloadable JSON file.

How do you protect my data?

We take security seriously. All data is encrypted in transit (TLS) and at rest. We're CCPA/CPRA compliant and never sell your personal information. Read our privacy policy for details.

Can I delete my account?

Yes. Go to Settings → Privacy & Data → Delete Account. You can choose immediate deletion or schedule it for 30 days (allowing time to change your mind). All data is permanently removed.

Do you offer analytics?

Basic tier and above include analytics showing content generation history, usage trends, and performance insights.

Technical

What AI models do you use?

We use Anthropic's Claude 3.5 Sonnet for text generation and OpenAI's DALL-E 3 for image generation, providing state-of-the-art quality.

Do you have an API?

API access is currently in development. Enterprise customers can inquire about early access by contacting sales@aicontentvault.com.

Is there a mobile app?

Not yet, but our web app is fully responsive and works great on mobile browsers. A native mobile app is on our roadmap.

Can I integrate with other tools?

Export features allow you to easily move content to WordPress, Medium, social media schedulers, and other platforms. Direct integrations are planned for future releases.

What browsers are supported?

AI Content Vault works best on modern browsers: Chrome, Firefox, Safari, and Edge (latest versions). We also support keyboard navigation and screen readers for accessibility.

Compliance & Legal

Are you CCPA/GDPR compliant?

Yes, we're fully CCPA/CPRA compliant (California privacy laws) and follow GDPR best practices. You have full control over your data with export and deletion options.

Who owns the content I generate?

You do! All content generated through AI Content Vault belongs to you. You're free to use, modify, and publish it however you like.

Can I use AI-generated content commercially?

Yes, you own full commercial rights to content generated in your account. However, we recommend adding human review and edits to ensure accuracy and originality.

Do you use my content to train AI models?

No, we never use your content or data to train AI models. Your content remains private and is only used to provide our service to you.

Still have questions?

Our support team is here to help you get the most out of AI Content Vault